At FITSS, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms and conditions for cancellations, returns, and refunds for purchases made through our website.

Order Cancellation

• Orders may be cancelled before they are shipped.
• Once an order has been shipped, it cannot be cancelled.
• To request a cancellation, please contact our support team as soon as possible.

Returns

• Customers may request a return within 7 days of receiving the product.
• Products must be unused, unworn, unwashed, and returned in their original packaging with all tags intact.
• Returns will not be accepted for products that show signs of use, damage, or alteration by the customer.

Refunds

• Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with relevant photos and order details. After verification, we will arrange a replacement or refund, as applicable.

Non-Refundable Items

The following items are not eligible for return or refund:

• Products returned after the return period.
• Products that have been used, washed, or damaged by the customer.
• Products without original tags or packaging.
• Any customized or personalized products.

Shipping Charges

• Original shipping charges, if any, are non-refundable.
• Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product.

Contact Us

For any refund, return, or cancellation requests, please contact:

FITSS
Email: support@fitss.in
Phone: placeholder

By placing an order on FITSS, you agree to this Refund & Cancellation Policy.